:root{
  --red:#E23744; --red-ink:#fff; --paper:#F3F4F7; --surface:#FFFFFF; --surface-2:#F8F8FB; --ink:#1F1D2B; --muted:#6B6A7B; --line:#E2E3EA;
  --good:#13804F; --good-bg:#E3F4EB; --warn:#A86A10; --warn-bg:#FBF0DC; --bad:#C8252E; --bad-bg:#FBE5E6;
  --accent:#3B47C9; --accent-soft:#E6E8FB; --bar:#C9CDE6;
  --display:"Bricolage Grotesque", "Segoe UI", system-ui, sans-serif;
  --body:"Instrument Sans", "Segoe UI", system-ui, -apple-system, sans-serif;
  box-sizing:border-box; padding-top:env(safe-area-inset-top,0px); padding-bottom:env(safe-area-inset-bottom,0px);
}
@media (prefers-color-scheme:dark){ :root:not([data-theme="light"]){
  --red:#D93442; --paper:#14131A; --surface:#1D1C25; --surface-2:#23222D; --ink:#EEEDF4; --muted:#A09FB0; --line:#302F3C;
  --good:#4CC98C; --good-bg:#16332A; --warn:#E5B14F; --warn-bg:#352A14; --bad:#FF6B72; --bad-bg:#3A1D22;
  --accent:#8C96FF; --accent-soft:#272A4A; --bar:#3A3D5C;
}}
:root[data-theme="dark"]{
  --red:#D93442; --paper:#14131A; --surface:#1D1C25; --surface-2:#23222D; --ink:#EEEDF4; --muted:#A09FB0; --line:#302F3C;
  --good:#4CC98C; --good-bg:#16332A; --warn:#E5B14F; --warn-bg:#352A14; --bad:#FF6B72; --bad-bg:#3A1D22;
  --accent:#8C96FF; --accent-soft:#272A4A; --bar:#3A3D5C;
}
*,*::before,*::after{box-sizing:inherit}
html{scroll-padding-top:env(safe-area-inset-top,0px)}
body{margin:0;background:var(--paper);color:var(--ink);font:15px/1.45 var(--body);-webkit-font-smoothing:antialiased;font-variant-numeric:tabular-nums}
button,select,input{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:4px}
.wrap{max-width:1440px;margin:0 auto;padding:0 20px}

/* Header band */
.band{background:var(--red);color:var(--red-ink)}
.band .wrap{display:flex;flex-wrap:wrap;align-items:center;gap:14px 24px;padding-top:18px;padding-bottom:18px}
.band h1{font:800 clamp(22px,2.6vw,30px)/1.05 var(--display);letter-spacing:-.02em;margin:0}
.band p{margin:4px 0 0;opacity:.9;font-size:14px}
.band .grow{flex:1 1 320px}
.pill{display:inline-flex;align-items:center;gap:8px;padding:6px 12px;border-radius:999px;background:rgba(255,255,255,.16);font-size:13px;font-weight:600;white-space:nowrap}
.pill i{width:8px;height:8px;border-radius:50%;background:#fff;opacity:.6}
.pill.live i{background:#7CFFB8;opacity:1;box-shadow:0 0 0 0 rgba(124,255,184,.7);animation:pulse 2.2s infinite}
@keyframes pulse{70%{box-shadow:0 0 0 8px rgba(124,255,184,0)}100%{box-shadow:0 0 0 0 rgba(124,255,184,0)}}
@media (prefers-reduced-motion:reduce){.pill.live i{animation:none}}
.btn{border:0;border-radius:8px;padding:9px 16px;font-weight:600;cursor:pointer;white-space:nowrap}
.btn-light{background:#fff;color:#B01E2B}
.btn-ghost{background:transparent;color:inherit;border:1px solid rgba(255,255,255,.55)}
.btn-ink{background:var(--ink);color:var(--surface)}
.btn-plain{background:var(--surface-2);border:1px solid var(--line)}

/* Filter bar */
.filters{position:sticky;top:0;z-index:20;background:var(--surface);border-bottom:1px solid var(--line);padding-top:env(safe-area-inset-top,0px)}
.filters .wrap{display:flex;flex-wrap:wrap;gap:10px 14px;align-items:end;padding-top:10px;padding-bottom:10px}
.seg{display:inline-flex;background:var(--surface-2);border:1px solid var(--line);border-radius:9px;padding:3px}
.seg button{border:0;background:transparent;padding:6px 13px;border-radius:7px;cursor:pointer;font-weight:600;font-size:14px;color:var(--muted)}
.seg button[aria-pressed="true"]{background:var(--ink);color:var(--surface)}
.fld{display:flex;flex-direction:column;gap:3px;min-width:0}
.fld label{font-size:12px;color:var(--muted);font-weight:500}
.fld select{appearance:none;background:var(--surface-2) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M1 1l4 4 4-4' stroke='%23888' fill='none' stroke-width='1.5'/%3E%3C/svg%3E") no-repeat right 10px center;border:1px solid var(--line);border-radius:8px;padding:7px 28px 7px 10px;font-size:14px;max-width:220px}
.fld select.on{border-color:var(--accent);background-color:var(--accent-soft)}
.linkbtn{background:none;border:0;color:var(--accent);font-weight:600;cursor:pointer;padding:8px 4px;font-size:14px}

main.wrap{padding-top:22px;padding-bottom:40px;display:grid;gap:20px}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:18px 20px;min-width:0}
.panel h2{font:700 19px/1.2 var(--display);letter-spacing:-.01em;margin:0}
.panel .sub{color:var(--muted);font-size:13px;margin:3px 0 0}
.phead{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:10px 16px;margin-bottom:14px}
.grid2{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,1fr);gap:20px}
.stack{display:grid;gap:20px}
.cohgrid{display:grid;grid-template-columns:minmax(0,1fr);gap:14px}
@media (min-width:1500px){.cohgrid{grid-template-columns:minmax(0,5fr) minmax(0,6fr)}}
@media (max-width:1020px){.grid2{grid-template-columns:minmax(0,1fr)}}

/* The order-ticket KPI rail */
.pulse-head{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:6px 16px}
.pulse-head h2{font:800 clamp(22px,2.4vw,28px)/1.1 var(--display);letter-spacing:-.02em;margin:0}
.pulse-head p{margin:0;color:var(--muted);font-size:14px}
.rail{display:grid;grid-template-columns:repeat(8,minmax(150px,1fr));gap:12px;overflow-x:auto;padding:4px 2px 8px;margin-top:12px}
@media (max-width:1580px){.rail{grid-template-columns:repeat(4,minmax(150px,1fr))}}
@media (max-width:640px){.rail{grid-template-columns:repeat(2,minmax(140px,1fr))}}
.ticket{position:relative;background:var(--surface);border:1px solid var(--line);border-radius:10px;cursor:pointer;text-align:left;padding:0;display:flex;flex-direction:column;transition:border-color .15s, transform .15s}
.ticket:hover{border-color:var(--muted)}
.ticket[aria-pressed="true"]{border-color:var(--ink);box-shadow:0 0 0 1px var(--ink)}
.ticket .top{padding:13px 14px 10px}
.ticket .lbl{font-size:13px;font-weight:600;color:var(--muted)}
.ticket .val{font:800 clamp(24px,2.1vw,30px)/1.05 var(--display);letter-spacing:-.02em;margin-top:6px;white-space:nowrap}
.ticket .val small{font:600 14px var(--body);color:var(--muted);margin-left:3px;letter-spacing:0}
.ticket svg.spark{display:block;width:100%;height:30px;margin-top:8px}
.ticket .stub{position:relative;border-top:2px dashed var(--line);padding:9px 14px 11px;display:flex;justify-content:space-between;gap:8px;font-size:12.5px;align-items:center}
.ticket .stub::before,.ticket .stub::after{content:"";position:absolute;top:-8px;width:14px;height:14px;border-radius:50%;background:var(--paper);border:1px solid var(--line)}
.ticket .stub::before{left:-8px;clip-path:inset(0 0 0 50%)}
.ticket .stub::after{right:-8px;clip-path:inset(0 50% 0 0)}
.ticket .tgt{color:var(--muted)}
.tag{display:inline-block;font-size:12px;font-weight:700;padding:2px 7px;border-radius:5px;white-space:nowrap}
.tag.ok{background:var(--good-bg);color:var(--good)} .tag.near{background:var(--warn-bg);color:var(--warn)} .tag.off{background:var(--bad-bg);color:var(--bad)}
.delta{font-weight:700;font-size:12.5px;white-space:nowrap}
.delta.good{color:var(--good)} .delta.bad{color:var(--bad)} .delta.flat{color:var(--muted)}
.ticket .dl{margin-top:4px;font-size:12.5px;color:var(--muted)}
.insights{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:10px;margin-top:6px}
.insight{background:var(--surface);border:1px solid var(--line);border-left:4px solid var(--muted);border-radius:8px;padding:10px 14px;font-size:14px}
.insight.bad{border-left-color:var(--bad)} .insight.good{border-left-color:var(--good)} .insight.info{border-left-color:var(--accent)}

/* tabs */
.tabs{display:flex;flex-wrap:wrap;gap:6px}
.tabs button{border:1px solid var(--line);background:var(--surface-2);border-radius:999px;padding:5px 12px;font-size:13px;font-weight:600;cursor:pointer;color:var(--muted)}
.tabs button[aria-pressed="true"]{background:var(--accent);border-color:var(--accent);color:#fff}
.chartbox{position:relative;height:320px}
.chartbox.sm{height:270px}

/* headcount */
.hc-nums{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.hc-nums div{background:var(--surface-2);border-radius:10px;padding:12px}
.hc-nums b{display:block;font:800 28px/1 var(--display);letter-spacing:-.02em}
.hc-nums span{font-size:12.5px;color:var(--muted)}
.hc-nums .attr b{color:var(--bad)}
.hc-period{margin:12px 0 4px;font-size:13.5px;color:var(--muted)}
.hc-period strong{color:var(--ink)}
.bbar{display:grid;grid-template-columns:76px 1fr 64px;gap:8px;align-items:center;font-size:13px;margin-top:7px}
.bbar .track{height:12px;border-radius:6px;background:var(--surface-2);overflow:hidden;display:flex}
.bbar .a{background:var(--good)} .bbar .x{background:var(--bad);opacity:.8}
.bbar .pc{text-align:right;color:var(--muted)}
.legend{display:flex;gap:14px;font-size:12px;color:var(--muted);margin-top:10px}
.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:5px;vertical-align:-1px}
.chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.chip{background:var(--surface-2);border:1px solid var(--line);border-radius:999px;padding:3px 10px;font-size:12.5px}
.chip b{margin-left:4px}
h3{font:700 14px var(--body);margin:16px 0 2px}

/* tables */
.tblwrap{overflow-x:auto;border:1px solid var(--line);border-radius:10px;max-height:620px;overflow-y:auto}
table{border-collapse:separate;border-spacing:0;width:100%;font-size:13.5px}
th,td{padding:8px 10px;text-align:right;white-space:nowrap;border-bottom:1px solid var(--line)}
th{position:sticky;top:0;background:var(--surface-2);font-weight:600;color:var(--muted);font-size:12.5px;z-index:2;cursor:pointer;user-select:none}
th:first-child,td:first-child{text-align:left;position:sticky;left:0;background:var(--surface);z-index:1}
th:first-child{z-index:3;background:var(--surface-2)}
th[aria-sort] {color:var(--ink)}
th .arr{font-size:10px;margin-left:3px}
tbody tr:hover td{background:var(--surface-2)}
tbody tr{cursor:pointer}
td.ok{background:var(--good-bg)} td.near{background:var(--warn-bg)} td.off{background:var(--bad-bg)}
tbody tr:hover td.ok,tbody tr:hover td.near,tbody tr:hover td.off{filter:brightness(.97)}
td .d{display:block;font-size:11px;font-weight:700;line-height:1.1}
td .nm{font-weight:600}
td .meta{display:block;font-size:11.5px;color:var(--muted)}
tr.total td{font-weight:700;background:var(--surface-2);position:sticky;bottom:0}
tr.total td:first-child{background:var(--surface-2)}
.toolbar{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.search{border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:7px 10px;min-width:200px}
.badge{font-size:11px;font-weight:700;padding:1px 6px;border-radius:4px;margin-left:6px;vertical-align:1px}
.badge.ex{background:var(--bad-bg);color:var(--bad)} .badge.un{background:var(--warn-bg);color:var(--warn)}
.mx th:first-child,.mx td:first-child{min-width:150px}
.mx td.cur{box-shadow:inset 2px 0 0 var(--ink), inset -2px 0 0 var(--ink)}
.mx tbody tr{cursor:default}

/* node bars */
.nodes td:first-child{min-width:160px}
.share{display:inline-block;height:8px;border-radius:4px;background:var(--accent);vertical-align:middle;margin-right:6px}

/* heatmap */
.heat{display:grid;gap:2px;font-size:11px;overflow-x:auto}
.heat .h{color:var(--muted);text-align:center;padding:2px 0}
.heat .r{color:var(--muted);white-space:nowrap;padding-right:6px;display:flex;align-items:center}
.heat .c{height:26px;border-radius:3px;display:flex;align-items:center;justify-content:center;font-size:10.5px;font-weight:600;min-width:28px}
.empty{padding:30px 10px;text-align:center;color:var(--muted)}
.note{font-size:12.5px;color:var(--muted);margin-top:10px}

/* agent mode */
.mode-agent [data-leader]{display:none!important}
.mode-agent .grid2{grid-template-columns:minmax(0,1fr)}
.mode-agent:not(.can-pick) .agentfld{display:none}
#gate{display:none}
.mode-agent.gated main > :not(#gate){display:none}
.mode-agent.gated #gate{display:block}
.mode-agent.gated .filters{display:none}
.gate-card{max-width:520px;margin:40px auto;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:28px}
.gate-card h2{font:800 26px/1.1 var(--display);margin:0 0 8px}
.gate-card form{display:flex;gap:10px;margin-top:16px;flex-wrap:wrap}
.gate-card input{flex:1 1 200px;border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:10px 12px;font-size:16px}
.gate-err{color:var(--bad);font-size:14px;min-height:20px;margin-top:8px}
/* team ranking (agent view) */
body:not(.mode-agent) [data-agentonly]{display:none!important}
.rank-hero{display:grid;grid-template-columns:auto minmax(0,1fr);gap:18px 28px;align-items:center;background:var(--surface-2);border-radius:12px;padding:18px 20px;margin-bottom:16px}
@media (max-width:700px){.rank-hero{grid-template-columns:minmax(0,1fr)}}
.rank-big{display:flex;align-items:baseline;gap:10px;flex-wrap:wrap}
.rank-big b{font:800 64px/0.9 var(--display);letter-spacing:-.03em}
.rank-big span{font-size:15px;color:var(--muted)}
.rank-meta{margin-top:8px;display:flex;gap:8px;flex-wrap:wrap;align-items:center;font-size:13px}
.rank-say p{margin:0 0 6px;font-size:14.5px}
.rank-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:10px}
.rk{border:1px solid var(--line);border-radius:10px;padding:11px 13px;background:var(--surface)}
.rk .top{display:flex;justify-content:space-between;align-items:baseline;gap:8px}
.rk .nm{font-size:13px;font-weight:600;color:var(--muted)}
.rk .pos{font:800 22px/1 var(--display)}
.rk .pos small{font:500 13px var(--body);color:var(--muted)}
.rk .vals{font-size:12.5px;color:var(--muted);margin-top:4px}
.rk .vals b{color:var(--ink)}
.track{position:relative;height:8px;border-radius:4px;background:linear-gradient(90deg,var(--bad-bg),var(--warn-bg) 50%,var(--good-bg));margin:12px 0 4px}
.track .med{position:absolute;top:-3px;bottom:-3px;width:2px;left:50%;background:var(--muted);opacity:.5}
.track .me{position:absolute;top:50%;width:14px;height:14px;border-radius:50%;transform:translate(-50%,-50%);border:2px solid var(--surface);box-shadow:0 0 0 1px var(--ink)}
.track-l{display:flex;justify-content:space-between;font-size:11px;color:var(--muted)}
tr.me td{background:var(--accent-soft)!important;font-weight:700}
tr.me td:first-child{box-shadow:inset 4px 0 0 var(--accent)}
tr.unr td{opacity:.55}
td .rkn{display:block;font-size:11px;color:var(--muted);font-weight:600}
#tmTable tbody tr{cursor:default}

/* agent: no charts */
.mode-agent .spark,.mode-agent .chartbox,.mode-agent #dnTabs{display:none!important}
.codebar{display:flex;gap:6px}
.mode-agent .ticket{cursor:default}
.mode-agent .ticket[aria-pressed="true"]{border-color:var(--line);box-shadow:none}
.mode-agent .ticket:hover{border-color:var(--line)}
.codebar input{border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:7px 10px;font-size:14px;width:150px;text-transform:uppercase}
.codebar button{padding:7px 14px}
.rk .tagline{margin-top:8px;display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:12.5px}
#myTrend tbody tr{cursor:default}
#myTrend tr.cur td{box-shadow:inset 0 2px 0 var(--ink),inset 0 -2px 0 var(--ink)}

/* day/night */
.dn-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:12px;margin-bottom:16px}
.dn-card{border:1px solid var(--line);border-radius:10px;padding:12px 14px;background:var(--surface)}
.dn-card h4{margin:0 0 8px;font:600 13px var(--body);color:var(--muted)}
.dn-pair{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.dn-pair .lab{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:5px}
.dn-pair .v{font:800 24px/1.1 var(--display);letter-spacing:-.02em;margin:2px 0}
.dn-gap{margin-top:8px;font-size:12.5px;color:var(--muted);border-top:1px solid var(--line);padding-top:7px}
.sun,.moon{width:10px;height:10px;border-radius:50%;display:inline-block}
.sun{background:#E8A33D}.moon{background:#3B47C9}
/* drill */
.drill-tabs{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:14px}
.drill-tabs button{border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:7px 12px;font-size:13.5px;font-weight:600;cursor:pointer;color:var(--muted)}
.drill-tabs button[aria-pressed="true"]{background:var(--ink);border-color:var(--ink);color:var(--surface)}
.drill-tabs button .ct{font-weight:400;opacity:.75;margin-left:5px}
.bk-dot{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:7px;vertical-align:-1px}
.drillgrid{display:grid;grid-template-columns:minmax(0,1fr);gap:16px}
@media (min-width:1300px){.drillgrid{grid-template-columns:minmax(0,7fr) minmax(0,4fr)}}

/* definitions */
.defs{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:4px 24px;font-size:13.5px}
.defs p{margin:6px 0}
.defs b{display:block}

/* dialogs */
dialog{border:1px solid var(--line);border-radius:14px;background:var(--surface);color:var(--ink);padding:22px;max-width:min(560px,92vw);width:100%}
dialog::backdrop{background:rgba(20,18,30,.45)}
dialog h2{font:800 22px var(--display);margin:0 0 6px}
.drop{border:2px dashed var(--line);border-radius:12px;padding:26px;text-align:center;margin:14px 0;cursor:pointer}
.drop.over,.drop:hover{border-color:var(--accent);background:var(--accent-soft)}
.row{display:flex;gap:10px;justify-content:flex-end;flex-wrap:wrap;margin-top:14px}
.tg-grid{display:grid;grid-template-columns:1fr 120px;gap:8px 12px;align-items:center;margin-top:10px}
.tg-grid input{border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:7px 9px;width:100%}
#dropAll{position:fixed;inset:0;z-index:60;background:rgba(226,55,68,.88);color:#fff;display:none;align-items:center;justify-content:center;font:800 28px var(--display);text-align:center;padding:20px}
#busy{position:fixed;inset:0;z-index:70;background:rgba(20,18,30,.55);display:none;align-items:center;justify-content:center}
#busy div{background:var(--surface);border-radius:12px;padding:22px 26px;max-width:380px;font-weight:600}
#busy small{display:block;font-weight:400;color:var(--muted);margin-top:6px}
#toast{position:fixed;left:50%;bottom:calc(20px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);z-index:80;background:var(--ink);color:var(--surface);padding:11px 18px;border-radius:10px;font-weight:600;font-size:14px;display:none;max-width:90vw}

/* server version */
.nodata main > *:not([aria-labelledby="pulseTitle"]){display:none!important}
.band a.btn{text-decoration:none;display:inline-block}
.gate-card form input[type=password]{flex:1 1 200px;border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:10px 12px;font-size:16px}